Out-of-Warranty BlackVue Dashcam Repair Process
Overview
Is your BlackVue malfunctioning or not meeting expectations? We understand how frustrating it can be when your dash cam isn't performing at its best. As a certified BlackVue distributor and partner, our expert team is dedicated to helping restore your BlackVue to peak condition. Our team of skilled technicians is equipped to handle a wide range of issues.
Our Repair Levels
We offer two stages of repair services:
In-House Assessment
Cost: $75 (paid upfront)
Timeframe: 2-3 weeks once we receive your dashcam
Shipping: You cover the cost of shipping to us and for the return shipping after the assessment.
What Happens During the Assessment?
If We Can Fix It In-House:
- We'll resolve minor issues like user errors or setting problems.
- We'll inform you about the fix and arrange for the return shipment after you pay for the shipping cost.
If It Needs Manufacturer Repair:
- We'll diagnose if there’s a component failure.
- You have two options:
- We send it for Manufacturer Repair: See details below.
- Get a $75 Store Credit: Use this within 30 days towards a new purchase.
Manufacturer Repair
Cost: An Additional $30-$90 (depending on the issue)
Timeframe: 4-10 weeks (plus the initial assessment time)
Shipping: Is covered by us. (Including shipping back to you.)
What Happens During the Manufacturer Repair?
- We send your dashcam to BlackVue in South Korea for repair.
- Once the unit is repaired and returned to us, we test it to ensure it’s working perfectly.
- We’ll then notify you of the repair details and costs.
- We’ll send your dashcam back to you.