Do you have questions about orders, returns, or warranties? We understand that sometimes these things can be complicated and will vary from store to store. We've decided to put together a list of common questions and answers that have persisted throughout the years to help you find what you're looking for.
Orders, Returns, & Warranties
Orders & Shipping
Where are you located?
We are located in Austin, Texas, United States of America, and all cameras and accessories ship from this central location.
Telephone, live chat, and e-mail support all occurs at our headquarters in Austin, as well. No outsourced support here. We're proud to be American!
How much does shipping cost?
For our US customers (all 50 states), we always offer FREE shipping via either USPS Priority, FedEx, or UPS ground on ALL dashcams AND on orders totaling more than $49.99. You may choose expedited shipping (e.g. 2-Day, or Overnight) during checkout for an additional fee (those additional shipping options and their associated costs may be viewed during the checkout procedure).
For orders totaling less than $49.99, the available shipping options and exact shipping costs may be calculated and viewed during the checkout process (after entering your address).
We do ship to PO boxes, and for our customers in the armed forces (thank you for your service!), we also ship to APO and DPO addresses via USPS.
For international orders, the same is true: the available shipping options to your country and exact shipping costs may be calculated and viewed during the checkout process (after entering your address).
How long does shipping take?
Our shipping department carefully packages and ships all orders placed during the work week within 24 hours. Orders placed before 12pm CST will ship the same business day, and orders placed after 12pm CST or during the weekend (Saturday or Sunday) will ship out the next non-holiday business day (Monday), at the latest. Often our crack shipping team will have your package ready to go sooner! We know you're excited to receive your new dashcam, and we do our best to get your box in the mail as soon as possible.
Since we're centrally located in Texas, shipping to virtually anywhere in the United States typically only takes 2 to 3 business days, unless you have opted for an expedited shipping method, in which case you will receive your package even faster.
Do you ship to my city/state/country?
Yes! We can ship to virtually any address in the world, although we cannot offer refunds or accept returns on items shipped internationally. Please note some products cannot be shipped to international destinations. If the product shipment is restricted, it will be stated clearly on that product page.
PLEASE NOTE: Tracking information, including delivery confirmation, is NOT provided by the United States Postal Service for USPS First Class Mail International service (the most economical international shipping method). A USPS tracking number will be provided by The Dashcam Store™ when we create your shipping label, however this tracking number will in most cases only indicate that the package was physically accepted by the USPS when that occurs. If timely and accurate international tracking information and delivery confirmation is important to you, please consider using either UPS or FedEx as your international shipping method. That being said, we do have very good success with the vast majority of our USPS international shipments.
What/Where is my tracking number
You will receive an e-mail containing carrier and tracking number as soon as your item is packaged up for shipment. Please note tracking numbers may sometimes take up 24-48 hours to update on the couriers' websites once the shipment has been created by our system and/or picked up by the shipping carrier (especially during the weekend).
You may also log in to your account to view the order status and tracking information at any time.
Is the (dashcam/accessory/etc) in stock?
Our website accurately reflects the status of our inventory, so if you can add an item to your shopping cart, it's in stock! However, we also accept pre-orders of items that are out of stock or coming soon, but that is clearly stated on the product page if that is the case.
Items that are out of stock (and do not have an estimated back-in-stock date) will clearly state they are "Out of Stock" and you will not be able to add those items to your shopping cart.
Why buy from The Dashcam Store™?
While we may not be able to compete directly with some of the prices you may see on Amazon or other online marketplaces, we do offer two things that the direct from overseas sellers and most vendors on Amazon cannot: knowledge and customer service. Have you had a chance to check out all of our extensive learning resources and how-to guides? What about our installation photo galleries? We're much more than just a simple retailer with a website, we want to educate and help you as well! Don't want to wait 2-4 weeks for your order? All of our merchandise ships from Texas, so you can expect delivery in 1-4 business days, coast to coast. Have a return or want to exchange the camera? No problem, let us know and we'll have you squared away in under a week. We've heard the horror stories of trying to get a refund or exchange from an overseas vendor. Worried about online ordering from an unknown source? Have a technical support question? We're only a phone call or live chat away. We hope by now you can see the value in dealing with a US-based company.
Do you charge sales tax?
Only orders with shipping addresses inside the state of Texas are subject to sales tax (8.25%).
Warranty & Returns
What is the warranty for your dashcams?
All dashboard video cameras (dashcams) sold from The Dashcam Store™ come with a 1 year warranty. This warranty is to cover manufacturer defects and does not apply to mistreatment or mishandling of the dashcam. We stand behind the products we sell, but please understand that as a small business we can't afford to replace items either intentionally or accidentally damaged by improper usage.
All accessories sold from The Dashcam Store™ come with a 90 day warranty. Again, this warranty is to cover manufacturer defects and does not apply to mistreatment or mishandling of the dashcam accessory.
Tell me about your Hassle-Free returns policy?
You may return any new, unopened item within 60 days of delivery for a full refund, minus only our shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards, may be returned within 60 days, minus our shipping costs and only a 10% restocking fee. If the return is a result of our error (e.g. you received an incorrect item), we'll pay the return shipping costs.
If you experience a problem with an item you ordered, please contact us before initiating your return. Often, a simple settings change or battery charge will alleviate the problem. Defective items will be replaced at our cost within the manufacturer's warranty period, or 360 days of the order date, whichever is longer, if the issue cannot be otherwise resolved.
You should expect to receive your refund within 20 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 10 business days).
Sorry, but at this time we cannot offer exchanges, returns, or refunds on international sales.
How do I initiate a return?
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your RMA number and return instructions, and then later of your refund details once we've received and processed the returned item.
We don't play games and delay your refund, or force you to decorate all sides of the return box with your RMA number like some vendors do. Not all sales work out, we realize this and we won't guilt trip or hassle you for it, we promise. We want you to be happy whether you keep our dashcam or not!
To request additional information, please don't hesitate to contact us. We give our best effort to respond to all inquiries within 1 business day.