Frequently Asked Questions

Dashcams are for all types of people from all walks of life and for many different applications, from personal to professional. We've seen a fair amount of common questions that have continued to be asked over the years, so we compiled them and put them into a few separate categories for you.

If you're new to the dashcam world and have basic questions, the Basic Dashcam FAQ is for you. Only want to know about BlackVue dashcams? Check out the BlackVue Dashcam FAQ. How about Thinkware dashcams? Please see our Thinkware Dashcam FAQ.

If you're particularly interested and have questions regarding Dashcam Parking Mode or BlackVue's Power Magic, then the Parking Mode & Power Magic FAQ is where you'll want to look. If you want to learn more about BlackVue's Over the Cloud service, then head on over to the BlackVue Over the Cloud FAQ page to learn all you'll need to know. Questions about orders, shipments, warranties, and returns? Go to the Ordering, Warranty, & Returns FAQ. Happy researching!

Dashcam Frequently Asked Questions

General Dashcam FAQ

Just getting started learning about dashcams? This page is for you.

BlackVue-Specific Dashcam FAQ

If you have questions about any dashcams or software made specifically by BlackVue, we'll discuss those here.

Thinkware-Specific Dashcam FAQ

If you have questions about any dashcams or software made specifically by Thinkware, we'll discuss those here.

Parking Mode & Power Magic FAQ

We get many questions about both Parking Mode and the Power Magic Pro, so here they are, answered.

Other Informational Resources

"Dashcam 101"

Our handy infographic explaining the basics about dashcams. Perfect for those drivers who are brand new to the concept of in-car video cameras.

Dashcams and Parking Mode: All You Need to Know

A blog post introducing what parking mode is, how it works, why it's a useful feature of a dash cam, and more.

BlackVue Over the Cloud

A quick explanation of the BlackVue "Over the Cloud" service, how it works, and the benefits to personal drivers or business owners.

Thinkware Cloud

We explain the Thinkware Cloud service and how it works well for personal drivers as well as those who are business owners.

How To Completely Format Your Memory Card

It can be important to periodically ensure that your memory card has been completely wiped clean, this procedure shows you to do just that!

Two Methods to Connect Wirelessly to Your BlackVue Dashcam

Our blog post and infographic illustrating the two different methods for connecting to a BlackVue dashcam using your smartphone device.

The 5 Ways to Install/Power Your BlackVue Dashcam

Our blog post and infographic illustrating the five unique methods you can power up a BlackVue dash cam in your car or truck.

Doing Business with The Dashcam Store

Ordering, Warranty, Shipping & Returns FAQ

The Dashcam Store policies regarding placing orders on our website, product warranties, shipping, technical support and returns.

Price Match Guarantee

Our low-price guarantee to ensure you're getting the best product at the best price.

Military & First Responder Discount

Our way of saying thank you to the soldiers, police, firefighters and other first-responders. We appreciate your service!


To request additional information, please don't hesitate to contact us. We give our best effort to respond to all inquiries within 1 business day.