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Warranty, Shipping & Returns

Warranty Information

Dash Cams

All dashboard video cameras (dashcams) sold from The Dashcam Store™ include a 1 year manufacturer warranty. This warranty is to cover manufacturer defects and does not apply to mistreatment or mishandling of the dashcam. We stand behind the products we sell, but please understand that as a small business we can't afford to replace items either intentionally or accidentally damaged by improper usage. For return information of a defective dash cam, please scroll down to our Returns Policy below.

Extended warranties are available (look for the pop-up when adding the dashcam to your cart). The extended warranty adds time in addition to the standard manufacturer warranty. For example, purchasing a 1 year extended warranty at checkout will mean you have 2 full years of warranty coverage (1 year via the manufacturer and 1 year via the extended warranty plan).

Accessories

All accessories sold from The Dashcam Store™ come with a 90 day warranty. Again, this warranty is to cover manufacturer defects and does not apply to mistreatment or mishandling of the dashcam accessory. For return information of a defective accessory, please scroll down to our Returns Policy below.


Shipping

Our Location

The Dashcam Store™ is located in Austin, Texas, United States. The vast majority of our dashcams and accessories are stocked in and ship from this central location.

Item Availability

We utilize a real-time inventory system, therefore if an item is able to be added to your shopping cart on this website, it means that item is in-stock. If an item or option/configuration is out of stock, that fact will be reflected on the individual items page, and that item will not be able to be added to the shopping cart. Some items are available for pre-order. If you see a "Notify Me" box on an out of stock items page, enter your e-mail address and you will be notified automatically as soon as that item is back in stock.

General Shipping Policies

All in-stock items are shipped within 24 hours of payment during the work week (M-F). If an order is placed on the weekend (Saturday or Sunday), it will be shipped out on the following Monday. If we have made a mistake and an item you ordered is not in stock, we will notify you immediately, and do our best to accommodate your needs.

Orders may be cancelled at any time before they have been shipped out.

Shipping Costs

During the checkout process, after you have entered your billing and shipping addresses, you will see a list of all the available shipping carriers and shipping methods, including the cost and estimated delivery date of each option. These rates are based on the shipping address and the weight of the items in your cart. The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping within the United States

For our US customers (all 50 states), we always offer FREE standard ground shipping via either USPS, FedEx, or UPS on all dashcams, or orders over $40.00. You may choose expedited shipping (e.g. 2-day or overnight) during checkout for an additional fee.

We do ship to PO boxes, APO, and DPO addresses via USPS.

International Shipping

We can ship to virtually any address in the world although as stated below, we cannot offer refunds or accept returns on items shipped internationally. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If the product shipment is restricted, it will be stated on that product's page.

PLEASE NOTE: Tracking information, including delivery confirmation, is NOT provided by the United States Postal Service for USPS First Class Mail International service (the most economical international shipping method). A USPS tracking number will be provided by The Dashcam Store™ when we create your shipping label, however this tracking number will in most cases only indicate that the package was physically accepted by the USPS when that occurs. If timely and accurate international tracking information and delivery confirmation is important to you, please consider using either UPS or FedEx as your international shipping method. That being said, we do have very good success with the vast majority of our USPS international shipments.

Please be aware your country may assess an import duty/tax on your shipment. Any item and shipping cost that is paid to The Dashcam Store™ at time of checkout does not include any international duty/tax/VAT fee.

Order Tracking Information

As soon as you have placed an order on our website, you will receive an order confirmation e-mail from The Dashcam Store™. If you do not receive this e-mail within 30 minutes of placing your order, please check your junk/spam folders and then contact us if you still can't find the e-mail.

As soon as your order has been packaged up for shipment, you will receive an additional e-mail which will contain your carrier information and tracking number. Please note tracking numbers may take up to 24-48 hours to update on the carriers websites once the shipment has been created by our system.

Delivery/Signature Confirmation

Orders totalling more than $200.00 will be shipped with an adult signature required for delivery. Unfortunately, as a small business without deep pockets for defending against fraud, we are often the target of scam artists, and requiring a signature is one way we can prevent at least some of these fraudulent orders.

Furthermore, requiring a signature has proven to significantly reduce the amount of packages that are shown to be delivered (confirmed via tracking number), but then are nowhere to be found by our customers when they return home from work. We apologize in advance if this is an inconvenience to you, but it's just too risky in this day and age to leave your expensive package sitting unsupervised on your doorstep. We know you work hard for your money and we want to ensure you actually receive what you paid for!

Please be aware that if FedEx is your carrier (as it is with the vast majority of our shipments with a value over $200 dollars) it is possible to call FedEx (1-800-463-3339) and have them hold the shipment at one of your local FedEx or FedEx/Kinkos locations. Just have your tracking number handy when you call.

Many customers find that shipping their order to their work address is a good solution to ensure they receive their shipment in a reliable and timely manner.

We do sincerely appreciate your understanding in this matter.

Local Pickup

We do offer local pickup during regular business hours (M-F 9am-6pm) at our Austin, Texas offices. Please place your order online and indicate in the order comments that you would like to pick up your item locally. We will have your order available for pickup same-day (M-F), or on the following Monday if your order is placed on a Saturday or Sunday.


Hassle-Free Returns Policy

You may return any new, unopened item within 60 days of delivery for a full refund, minus only our shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards, may be returned within 60 days, minus our shipping costs and only a 10% restocking fee. If the return is a result of our error (e.g. you received an incorrect item), we'll pay the return shipping costs.

If you experience a problem with an item you ordered, please contact us before initiating your return. Often, a minor settings change or simple reset procedure will allieviate the problem. Defective items will be replaced at our cost within the manufacturer's warranty period, or 365 days of the order date, whichever is longer, if the issue cannot be otherwise resolved.

Sorry, but at this time we cannot offer refunds, returns, or exchanges on international sales.

You should expect to receive your refund within 15 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your RMA number, and then of your refund once we've received and processed the returned item. We don't play games and delay your refund, or force you to decorate all sides of the return box with your RMA number like some vendors do. Not all sales work out, we realize this and we won't guilt trip or hassle you for it, we promise. We want you to be happy whether you keep our dashcam or not.


 

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